GLOW® is the next generation of water purifiers designed to change today's way of drinking clean water and attitude of consuming products and services that are hazardous to our environment such as bottled water and water refilling stations. 

FAQs

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Q. How does GLOW water purifier purify?

A. GLOW uses filtration and UV light technology: its specially designed carbon block reduces simple compounds affecting taste and odor as well as organic health-effect contaminants (such as pesticides and VOCs). It can also reduce inorganic contaminants (like lead, mercury and radon). The UV light destroys potential microorganisms (such as bacteria and viruses).

 

Q. Are both the carbon block and UV light really necessary?

A. Yes. We think that this dual filtration and UV light technology is necessary to achieve a good tasting, healthy and purified drinking water. Although carbon filtration is an effective single treatment method of most homeowners (i.e. pitchers and faucet-mount filters), it does not destroy potential microorganisms (i.e. bacteria and viruses) as effective as the UV light does.

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Q. Can I still continue to use the unit without changing the filter/cartridge when I am supposed to?

A. You really should not do that. Filter life is based on the ability of the carbon block to trap contaminants; if you leave the carbon block unchanged when it has filled up with contaminants, it will not be able to trap new contaminants. There’s a chance that accumulated contaminants may detach and “dump” into the treated water, making the treated water even worse than the water coming in.

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Q. Can I use the GLOW Water Purifier on well/bore water?

A. Yes. The GLOW Water Purifier was designed for use on potable (drinkable) water sources such as municipal water or potable well/bore water. It is not intended for use on lake, river, or other untreated water. We recommend that you have your water tested regularly if you use well/bore water.

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Q. Can treated water be stored?

A. Yes. To prevent treated water from becoming contaminated, store in a clean container with a tight-fitting lid. If properly refrigerated in an airtight container, treated water may be stored for up to one week.

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Q. Can ultraviolet light make the water radioactive?

A. No. Although the water in the GLOW Water Purifier is exposed to ultraviolet light, ultraviolet light is not radioactive. Therefore, it is impossible for the water to become radioactive.

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Q. Can water damage the UV bulb?

A. No, the UV bulb inside the huge UV chamber is completely isolated from the water path.

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Q. Do carbon filters breed bacteria?

A. If there are bacteria present in the incoming water, they may grow in a carbon filter overnight, or during periods of inactivity. This is true for virtually any filter in the market, including carbon filters, even those treated with silver. The GLOW Water Purifier uses ultraviolet light to destroy any bacteria present in water after it leaves the carbon filter.

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Q. Do you have a whole-house filtration system?

A. We do not offer a whole house water filtration system. GLOW's concept is to shy away from such systems with complicated and expensive components. We want our water purifiers to be user-friendly, easy and less expensive to maintain. No complicated installations and huge systems to maintain.

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Q. Will the carbon filter remove all contaminants?

A. No. Activated carbon readily adsorbs (causes to stick to its surface) organic carbon-based compounds, but it does not have an equivalent removal capacity for inorganic compounds such as iron, lime scale, nitrates, hardness minerals (such as calcium and magnesium), or soluble heavy metals like chromium or cadmium.

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Q. Does the GLOW Water Purifier remove fluoride?

A. The GLOW Water Purifier does not remove fluoride from water because fluoride is not naturally attracted to carbon.

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Q. Does the GLOW Water Purifier change the taste of water?

A. GLOW water purifier is not designed to purify salty water. However, it will remove many substances that affect taste, odour, and clarity of water, such as particulates or chlorine.

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Q. Does the GLOW Water Purifier reduce a water tap’s flow rate?

A. After installing GLOW Water Purifier, the flow rate for unfiltered water will remain unchanged. However, filtered water will flow at a maximum rate of 2.5 lpm. This lower flow rate provides adequate contact time between the water, the carbon particle filter, and the UV lamp to assure proper treatment.

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Q. How will I know when it is time to change the filter?

A. You will know just by checking the flow of water coming out of the water purifier. When the flow of water becomes weaker than its usual flow, this is an indication that the filter is filled up with contaminants. Then it is time to change the filter. Just be sure that the water pressure has remained unchanged since a weak water pressure can also cause a weak water flow. GLOW deliberately did not integrate an automatic monitoring device in its water purifier. One reason is that such device does not warn you when the filter is already fully used or saturated but only keeps "track" of the number of times water is drawn.

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Q. Is it difficult to change?

A. No. It is easy to change. Check the step by step instructions in the User's Manual which comes with the unit. Another option is to call Service so they can change it for you.

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Q. What inorganic compounds will the GLOW filter effectively remove?

A. GLOW carbon-block filter effectively removes lead, mercury, and radon and its decay products.

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Q. What is so special about the UV lamp?

A. Ultraviolet light is an effective way to destroy microorganisms without the use of chemicals. The UV lamp produces light in a specific wavelength that is destructive to the RNA and DNA of microorganisms. The light has to be the right intensity and the water must be exposed to the light for a specific amount of time to properly dose the water. Furthermore, GLOW UV400 lamp is maintenance-free.

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Q. Where is the GLOW unit installed?

A. The GLOW water purifier can placed on the counter-top or attached to the wall. It can be connected directly to the faucet with the "speed-fit" connector or directly to the water pipeline, just like your washing machine. See the User's Manual for exact instructions.

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Q. How do I know when there is something wrong with the unit?

A. The green light/lamp of the water purifier doesn't light up and the red light blinks rapidly indicating that there is something wrong with the unit. The special solenoid valve automatically shuts off, preventing water from entering and thus preventing you from using the water purifier.

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